Terms & Conditions
DMS Tours
DMS Tours (hereinafter referred to as “the Company”)
is a trading name
Valmec
Exclusion of Liability, Suppliers' Terms & Risk
The Company acts as an agent/broker in packaging tours and
travel arrangements utilizing the products of various travel
suppliers.
The Company makes every effort:
to engage quality suppliers among the airlines, hotels,
tour operators and other service providers.
to ensure that the various services making up your tour
will be carried out efficiently and as specified, it does
not have direct control over the provision of services by
suppliers and shall not be liable for any loss, damage, injury,
additional cost, accident, delay, irregularity that may be
occasioned by any error or default, act or omission of any
supplier in carrying out the arrangements of any tour, or
otherwise in connection therewith.
The Company also accepts no liability for changes, omissions
or delays before or during the course of any tour occasioned
by technical difficulties, weather conditions, strikes, war
or unrest, communication breakdowns or events beyond the control
of the Company. All expenses occasioned by such events, including
but not limited to unscheduled extensions or curtailment of
accommodation, changes to scheduled flights, additional air
fares, telephone and meal costs, etc, will be for the customer's
account.
If in the opinion of the Company the fulfillment of any
tour is considered impossible, illegal or inadvisable because
of weather conditions, unrest, strikes, war and/or any other
adverse factors beyond the Company' control, the Company may
at any time cancel such tour or what remains of it or make
alterations to the route, accommodation, price and/or any
other aspect thereof as it deems fit, and any losses and expenses
resulting from such cancellation or alteration shall be for
the account of the customer.
All bookings are subject to the terms and conditions specified
by the supplier of the services which the customer contracts
to in terms of the booking. The Company will provide on request,
the identity of the supplier and such supplier's terms and
conditions may include, but are not limited to, provisions
regarding the cancellation fees or amendment fees applicable
to confirmed reservations, refunds/no refunds for no-shows/unused
services; late booking fees; baggage allowances; confirmation
of flights, etc. In the case of airlines, the general cancellation
fee applicable to tickets issued, is 25% (twenty five per
centum); the typical baggage allowance 20kg; extension of
ticket validity is not permitted and the customer must reconfirm
his/her flight within 72 hours prior to departure.
Save in the event of severe misconduct or gross negligence
by the Company, neither the Company nor its holding or parent
company or representatives shall be liable for any loss, injury,
death or damages, arising from any tour/travel package set
out herein.
The Company will not be responsible for any charges that appear
on a customer's credit card, nor accept responsibility for
having any of these charges reversed or corrected upon the
customer's return to their home country.
Tour Prices
Prices quoted by the Company are based on air fares (where
included), hotel prices, land costs and rates of exchange
at the date stated on any itineraries or advertising material.
The Company reserves the right to adjust tour prices in accordance
with increases in air fares, hotel rates and currency fluctuations.
Any such adjustment must be advised in writing to the client.
All information contained in the Company's itineraries and
price inserts are to the best of the Company's knowledge and
belief true and correct, but the Company accepts no liability
for any errors/inaccuracies contained therein.
Reservations
On confirmation of the booking the customer shall pay the
Company a deposit of 10% of the total tour price. The balance
owing on the invoice must be paid eight (8) weeks prior to
departure. The Company reserves the right to cancel any reservation
for which payment has not been made by due date in which event,
any deposit paid will be forfeited to the Company. The price
of land arrangements, can only be fixed once full payment
is received by the Company. While the Company will make all
reasonable effort to hold quoted pricing, pricing may be subject
to subsequent increases. Air fares are subject to the prices
and conditions quoted by the airlines and cannot be guaranteed
by the Company.
Prices quoted do not include any items or services not specified
in any itinerary. Typical items not included may be: airport
taxes, costs of obtaining visas and passports, telephone calls,
laundry, entertainment arrangements not shown in itinerary,
meals and beverages and airfares (unless specified), or any
other items of a personal nature.
Documentation is only prepared on receipt of full and final
payment and completed booking form and travel declaration.
Payment and Penalty Fees
The Company will accept payment for all land arrangements
in CASH ONLY. A cheque will constitute a cash payment. Acceptance
of Credit Card payments is at the Company's sole discretion
and is subject to a surcharge. Payment may also be made by
direct bank transfer to the Company's bank account and proof
of
Payment may also be made by direct bank transfer to the
Company's bank account. A faxed or e-mailed proof of payment
must accompany any such payment. Overseas clients must ensure
that the Company receives into its bank account the full amount
of rands as shown on any invoice received.
In the event of any reservation being completed less than
30 days prior to departure, the Company shall be entitled
to levy a late reservation fee. The total price is due immediately
on confirmation and is non-refundable.
In the event of the customers cancelling their reservation
for any reason, such cancellation must be made in writing
and in such instances cancellation charges will be levied
in accordance with the maximum charges which can be imposed.
From time of booking up to 30 days prior to departure, the
deposit is forfeited and thereafter as follows:
• 29 to 22 days prior to arrival 10%of total tour
price
• 21 to 15 days prior to arrival 30%of total tour price
• 14 to 7 days prior to arrival 50%of total tour price
• 6 to 3 days prior to arrival 65 % of total tour price
• 3 to 1 days prior to arrival 80 % of total tour price
• No show 100 %
Amendments and all cancellations en route must be made with
the Company's overseas operators directly. Please note that
en route cancellations and amendments may incur additional
fees as determined by the Company's overseas operators. Any
such amounts due as a result of amendments made directly with
the Company's overseas principals are payable directly to
them.
No refunds will be made for no-shows, or any unused services
irrespective of whether they form part of the basic inclusive
tour price, or whether they are in respect of pre-booked optional
arrangements.
Hotels
The Company reserves the right to substitute hotels listed
with others of a similar or higher category at no additional
cost to the traveller, even after arriving in South Africa.
Special Requests
Special requests must be made at the time of booking. The
Company will endeavour to comply with these requests, but
cannot guarantee that such requests will be met. The Company
also reserves the right to impose a charge for such requests.
Travel Documents, Passports, Visas, Vaccinations, Inoculations
and Re-entry Permits and International Driver's Licences.
All travellers will be personally responsible for ensuring
that they are in the possession of the correct documentation
prior to their departure.
The Company shall not be responsible for any consequences
whatsoever should the traveller fail to ensure that he/she
has complied with the necessary health, passport, visa or
re-entry permits requirements. Due to the constantly changing
requirements of each country, the Company shall not be responsible
or liable for any information, which it or its representative
may furnish to the traveller in relation to the above.
Should the Company be required to courier documents; any
costs incurred will be for the booking agent's account.
Insurance
The Company is available to assist the traveller obtaining
travel insurance, on request.
Any instruction to obtain travel insurance, must be in writing
and will be subject to such exceptions and conditions as may
be imposed by the insurance company or underwriters issuing
the policy of insurance. The traveller shall be solely liable
to effect any separate insurance required for any risks so
excluded. The Company shall not be responsible or liable:
• for any information which it or its representatives
furnish in relation to travel insurance; or
• for filing/prosecuting a claim on the traveller's
behalf against any insurer/underwriter who has issued a policy
to the traveller;
• for any claim disputed/rejected by the insurers.
General Information
The Company shall not be bound by any representation, warranty,
promise or the like not recorded herein or agreed to in writing.
No representation, term, warranty or condition expressed or
implied shall be considered to be or have been made or agreed
or implied by reference to any other writing, advertisement
or conversation.
No indulgence, which the Company may grant to any party,
shall constitute a waiver of any of the rights of the Company
who shall not thereby be precluded from exercising any rights
against the customer and/or the traveller which may have arisen
in the past or which might arise in the future.
Disclaimer
BOOKING TERMS AND CONDITIONS
________________________________________
In these conditions the “Company” shall mean
Highline Tours and Travel Services trading as Highline Tours
and Travel (CC), a company registered according to the laws
of the Republic of South Africa. The “Client”
shall mean the “Client” who has signed the booking
form.
The “Client” in signing the booking form represents
and warrants to the Company, that he/she is authorized to
sign the form and accepts all these terms and conditions on
behalf of himself/herself.
CONTRACT
No contract shall exist between the company and client until:
The company booking form has been signed and a deposit paid,
and the booking terms and conditions confirmed by the client.
No person, organisation or employee of the company has the
authority to vary the booking conditions. The company reserves
the right to decline any booking.
VALIDITY
The information presented on our proposals was correct to
the best of our knowledge at the time of presentation and
may be subject to change without notice. Changes beyond our
control may have occurred since the proposal with respect
to prices, itineraries, duration of holidays, standard or
services, tour content and fares. Furthermore, the company
reserves the right to change the transport or facilities described
in any publication without being held liable for any compensation
or refund.
RELEVANT LAW
This agreement (including its validity, existence and implementation,
the interpretation and application of its provisions, the
respective rights and obligations of the parties in terms
of and arising out of the conclusion, breach and termination
of the provisions of this agreement) shall be governed in
all respects by the laws of the Republic of South Africa.
________________________________________
COMPANY RESPONSIBILITY AND RIGHTS
The information in advertising is given in good faith by the
company, and is based on the latest information given to the
company.
The company may take photographs and video the clients whilst
on any tour. The company reserves the right to use such material
for any advertising without the prior consent and without
payment to the client.
LIABILITY
Clients are accepted on tour on the understanding that the
client appreciates the risks inherent in travel and adventure,
and the client undertakes the tour at his/her own risk. Such
risk could include injury, disease or death. The client agrees
and concedes that the company and its members and employees
shall not be responsible for loss or damage to property injury
or illness to the client or loss of life or consequential
damages which might occur from any cause whatsoever. The client
is advised to take out appropriate insurance prior to departure
date.
COMPANY AUTHORITY
The decision of the tour leader employed by the company will
be final on all matters. The company shall not be responsible
for or liable for any client who commits an illegal or unlawful
act in countries visited. The client may in such circumstances
be excluded from the tour without a refund. If the company
considers a client unsuitable for a tour it may at its sole
discretion decline to carry this client any further. If any
client causes inconvenience or annoyance to other passengers,
the company may at its sole discretion decline to carry the
client further without any refund whatsoever.
________________________________________
ASSIGNMENT
The company shall be entitled to cede or assign its rights
and obligations under and in terms of this contract.
PAYMENT
A non-refundable deposit of 15% from each client is required
when making an application to confirm a booking. This deposit
will only be refunded if the applicant cannot be accommodated.
The full amount is due by the client not more than 42 (forty
two) days prior to date of tour departure. Should the full
amount not be received in specified time, the company reserves
the right to treat the booking as a cancellation. Should the
client fail to join the tour, or join it after departure,
or leave the tour prior to its completion, no refund will
be made whatsoever. Late applicants may join the tour on an
accommodation available basis.
LOCAL PAYMENTS/KITTY
Local payment contribution where indicated on itinerary covers:
meals, all game park entrance fees and camping fees as specified.
LOCAL PAYMENT TO BE PAID IN US$ CASH TO TOUR LEADER AT PRE-DEPARTURE
MEETING PRIOR TO TOUR DEPARTING. All monies remaining at the
end of the trip will be refunded back to you.
TOUR COSTS AND EXCHANGE RATE FLUCUTATIONS
Tour costs are based on ground costs as at the time of compiling
the itinerary. The company cannot be held responsible for
any changes that may occur.
SURCHARGES ON CREDIT CARD PAYMENTS
If the company accepts payment by credit card from a client,
a surcharge of 5% will be added to the total tour fare for
which payment is being made.
CANCELLATIONS
Any cancellations made by a client must be done in writing.
The date on which the company receives the correspondence,
will determine the cancellation charge, if any. General charges
applicable in the event of a cancellation shall be as follows:
Confirmation = 15% of total fee
29 – 22 days = 20% of total fare
21 – 15 days = 30% of total fare
14 – 07 days = 55% of total fare
06 – 03 days = 65% of total fare
2 days before = 80% of total fare
Day of departure 100% of total fare
Cancellation charges may differ from the above for certain
hotels and lodges or in the case of bookings made in countries
other that South Africa, in which case this will be pointed
out at the time of booking.
CURRENCY
The currency in South Africa is the Rand (ZAR). Various exchange
points exist in major centres where major international currencies
such as USD, AUD, EUR or GBP can be exchanged. Most credit
cards are accepted in major centres.
CHANGES AND ALTERATIONS
The company reserves the right to change the routes and/or
accommodation in certain circumstances. The company will not
be held responsible for any compensation to the client if
the company is forced to cancel or in any way change the tour
due to force majeure including war, riot, civil strife, industrial
dispute, terrorist activity, natural disaster, fire, adverse
weather conditions or other external circumstances beyond
the company’s control.
The company reserves the right to cancel the tour without
prior notification. In this instance the company agrees to
refund all monies already paid by the client.
________________________________________
PASSPORT AND VISA REQUIREMENTS
Client should be in possession of a passport valid for at
least 6 months beyond the intended stay. The client must ensure
that he/she has the correct visa and passport documents to
travel. The company will not be held responsible for passengers
travelling without the correct travel documents. Please enquire
about details. KEEP CERTIFIED COPIES of all important documents
such as passports, travel documents, insurance papers etc
away from the originals. This will assist client in the event
of replacing them if stolen.
VACCINATIONS AND HEALTH
The client shall acknowledge an awareness of the proposed
itinerary and shall confirm that he/she is medically fit,
in good physical and mental health and is able to embark on
the tour. Any client with a pre-existing medical condition
or illness must declare such conditions to the company before
commencement of the tour.
Any failure to declare may result in cancellation of the booking.
A certificate of vaccination against cholera and yellow fever
is required by Congo and Tanzania.
Kenya requires a vaccination certificate against yellow fever.
It is the client’s responsibility to ensure that he/she
has the appropriate vaccinations. An anti-malarial prophylactic
is highly recommended for all African countries. Please check
with your doctor for advice on other vaccination precautions
against typhoid, tetanus, polio, meningitis and hepatitis.
CLIENT RESPONSIBILITY
It is the client’s sole responsibility to ensure that
passport, visa, vaccination and other required documents are
in order in terms of the countries to be visited. Any resulting
consequences of a client’s failure for not having his/her
required paperwork in order shall be the responsibility of
the client. The client is also responsible to make arrangements
to arrive at the tour assembly point as indicated on the itinerary.
SEVERABILITY
Should any of the terms and conditions of this agreement be
held to be invalid, unlawful or unenforceable, such terms
and conditions will be made severable from the remaining terms
and conditions, which will continue to be valid and enforceable.
If any term or condition held to be invalid is capable of
amendment to render it valid, the parties agree to negotiate
an amendment to remove invalidity.
INSURANCE
Travel and cancellation insurance is mandatory for all clients.
All insurance is solely the responsibility of the client.
It is mandatory that the client takes out travel insurance
recommended for Africa for the full duration of the tour.
The client must take out insurance to cover personal injury,
medical expenses and emergency evacuation, repatriation, loss
of luggage and expenses associated with the cancellation or
curtailment of any tour. If a client becomes ill, all hospital
expenses and doctor’s fees are the client’s responsibility
and the company shall not be held responsible for any refund
of the tour rate whatsoever. The carriage and storage of all
baggage and personal effects are at all times the clients
risk. The company cannot accept any liability for any loss
or damage to baggage or personal effects, property or injury
or illness to the client or loss of life or consequential
damages which might occur from any cause whatsoever.
CLAIMS AND COMPLAINTS
In the unlikely event that the client has a complaint against
the company it must first be taken up with the tour leader
during the tour, in order that an opportunity may be afforded
to the company to investigate and / or rectify the situation.
If the client has any further complaint they must lodge this
in writing to the company within 30 (thirty) days of the tour
end. If these procedures are not followed then the company
will not investigate or continue to investigate such complaint.
GENERAL SAFETY
Use common sense precautions. Do not carry large sums of money
and avoid displaying valuables such as cameras and jewellery.
It is suggested that client invests in a hidden money belt
and to keep a firm grip on anything that is carried.
*Keep certified copies of all travel documents away from the
originals. Please be aware that tours take you to close proximity
of wild animals, caution is advised in these situations. The
company will not be held responsible or held liable for any
injury, damage or loss sustained on the trip.
NOT INCLUDED IN TRIP COST
International and domestic airfares, hotel/airport transfers
unless specified. Passports, visas, passenger taxes, insurances,
emergency evacuation costs, extra meals not shown on itinerary,
laundry, tips, items of personal nature including medication
and excess baggage. *Local payment if required, as indicated
on itinerary.
Add to button of PR
Marketing / PR and Programme Development
Overall Marketing and PR Implementation and Co-ordination;
multi-media conceptualisation, press releases, editorials,
brochures, websites, press kits, advertising, corporate marketing
collateral, journalists, photographers, videography, develop
marketing material in line with audience / market, distribute
marketing material, target relevant sources / database / media,
logo design, web marketing and development, event branding
conceptualisation, documentation, vehicle branding, venue
branding, sponsorship branding.
Programme Development (in collaboration with client); programme
conceptualisation, protocol, MC's, speakers, speaker liaison
and support, entertainment, audio-visual requirements, call
for papers, ensure speakers submit papers on time, assist
speakers on site.
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